Frequently Asked Questions
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This is a brief list of questions and answers about our service. We will be adding new questions to this list and you could help us by suggesting some too.
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| 1. Are the casas of your association fully licensed? |
| Yes, you should not worry about it. In every casa, you will be able to see a logo which means it's a licensed casa particular. |
| 2.How do you handle the payments? Can we use credit cards? |
Payments are generally in cash and payable directly to the casa landlords, either at the beginning of your stay or at the end. A downpayment will be required in just a few cases depending on several factors like high season, number of rooms booked, stay length, casa popularity, etc.
Anyway, here you can get cash at any bank with a credit card as long as the credit card hasn't been issued by an American bank. You can also get cash with travellers cheques as most of them are accepted in Cuba.
You must also be aware that in Cuba there are two different currencies: the Cuban peso used by locals and the Cuban Convertible Peso (CUC) which is a hard currency. It's very unlikely that you will have to exchange money into cuban pesos as most of the stores accept the CUC |
| 3. Will sheets and towels be provided in the casas? |
| Yes, it's like in a hotel room, not only sheets and towels but soap and toilet paper as well. |
| 4. Can you pick us up at the airport to take us to the casa? |
| We offer a welcome service currently only at Havana airport. A member of our staff will be waiting for you holding a sign with your name. You will be then taking an official airport taxi to the casa. The taxi cost ranges from 15 to 20 CUC depending on the kind of car and the location of the casa in Havana. The trip to Playas del Este (Beaches at the East of Havana) is usually around 35 CUC. |
| 5. What kind of help can we get from you once we arrive? Can you help us to arrange accommodation in other cities? |
| A member of our staff will contact you shortly after your arrival and will assist you with any doubts, questions, sightseeing recommendations and advice on where to eat, how to get around, etc. He will also help you plan the rest of your trip and arrange other casa accommodations for you along your journey. |
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